Quote follow-ups, shipping updates, artwork reminders, payment collection, review requests — every workflow is purpose-built for Deconetwork shops. Toggle them on, and they work.
Every email looks like you personally wrote it. Not a marketing blast.
of recent print shop orders started as quotes. Without follow-up, most of those quotes expire silently. DecoPlus follows up automatically — so the revenue doesn't walk out the door.
15 workflows that cover the full order lifecycle — from first quote to repeat customer. Toggle them on, and they run.
Quote sits untouched for 3 days? A 3-email sequence over 10 days nudges the customer — and stops automatically if they accept or the quote expires.
A customer's very first order triggers a personal welcome email introducing your shop and services. Fires once per customer, not per order.
60 and 90 days after delivery, reminds customers to reorder — referencing the exact products from their last order.
Order stale in "Awaiting Artwork" for 48 hours? Sends a gentle nudge. Customers often don't realize they're the production bottleneck.
Artwork approved and order enters the production queue? Instant confirmation with timeline expectations.
"Your order just came off the press!" Notification when the order moves to Ready for Shipping. Builds delivery anticipation.
Rush order flagged? Instant confirmation with due date and priority acknowledgment. Only fires on confirmed orders, not quotes.
Quote converts to an order? 4-hour delay, then a confirmation email with order details and "what happens next" timeline.
Instant email with tracking number and carrier the moment an order ships. Eliminates "where's my order?" calls for good.
Order on hold for payment? A 3-email sequence at day 2, 5, and 10. Tone escalates from friendly to firm. Stops when paid.
Order is done, but there's an unpaid balance? Notifies the customer their order is ready and waiting on payment.
Shipped but not fully paid? 3-email escalation at day 7, 21, and 45. Each email re-checks the balance before sending.
7 days after delivery, asks for a Google review. Checks that the order is still in good standing before asking. Builds your online reputation on autopilot.
Repeat customer hasn't ordered in 120+ days? Re-engagement email with a personal touch. Only targets proven buyers, not one-timers.
Customer has 3+ orders? 14 days after their latest delivery, asks for a referral. Targets your best advocates at the right moment.
This is your highest-impact automation. Here's exactly what happens when a quote sits untouched.
Customer requests a quote in Deconetwork. Within 15 minutes, it syncs to your CRM pipeline as "Pending Quote."
Hi Mike, just checking in on the quote we put together for you. Here's a quick recap: Event Tees x500, $1,890. If you have any questions about pricing or turnaround time, just reply to this email...
Sequence stops automatically. No more emails. The system checks the pipeline stage before every send.
Addresses common hesitations: "If the quantity needs to change, we can adjust. If budget is a concern, we may be able to suggest alternatives." Offers flexibility, not pressure.
"Your quote has been open for a bit now. If this project is still on your radar, just reply and we'll lock in the pricing. If the timing isn't right, no worries — we'll be here when you're ready."
Quote is automatically marked as abandoned and removed from your active pipeline. Clean data, no stale quotes cluttering your view.
No marketing blasts. No HTML templates. Plain text from your name, your phone number — like you sat down and typed it yourself.
From: Peak Print Co. <mike@peakprintco.com>
Subject: Following up on your quote #11580
Hi Sarah,
Just checking in on the quote we put together for you (Quote #11580).
Here's a quick recap:
Products: Event Tees
Quantity: 500 pieces
Total: $1,890
If you have any questions about pricing, turnaround time, or want to make changes, just reply to this email — happy to help.
Talk soon,
Mike Rodriguez
Peak Print Co.
(512) 555-0147
No. Every email is plain text, sent from your business name and phone number. It reads like you personally sat down and typed it. No marketing templates, no "sent via" footers, no unsubscribe links on transactional emails.
Yes. Every template is fully editable in your CRM dashboard. They come pre-written and ready to go, but you can change the tone, wording, or details anytime. They're your emails.
The reply goes straight to your inbox — just like any other email. Your customers are replying to you, not to a bot. You can respond normally and the conversation continues naturally.
No. All 15 automations are pre-built and deployed to your account during signup. You just toggle them on or off. No workflow building, no configuration, no CRM experience required.
Absolutely. Each automation has its own on/off toggle. Want quote follow-ups but not reorder reminders? Done. You control exactly which automations run for your shop.
Every multi-email sequence checks the order status before each send. If a customer accepts a quote, pays an invoice, or an order is cancelled — the sequence stops automatically. No awkward emails about expired quotes or paid invoices.
DecoPlus syncs your Deconetwork data every 15 minutes. Once a status change is detected, time-sensitive automations (shipped notification, rush confirmation) fire immediately. Delayed sequences (quote follow-up, reorder reminder) start their timers from the moment of detection.
Connect your Deconetwork store and every automation is ready to go — pre-built, pre-written, and personalized with your shop's data.
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